Eccles Electrical Ltd

Quality Policy and Quality Control Procedure

(Domestic Solar PV Installations – SEAI Compliance)

Quality Policy Statement

Eccles Electrical Ltd is committed to achieving and maintaining the highest standards of workmanship and customer service in the installation of domestic Solar PV systems. We are fully committed to complying with all requirements of the SEAI Solar PV Scheme and to providing the necessary resources — including trained personnel, equipment, and materials — to meet these standards.

We pledge to:

  • Comply fully with SEAI's Solar PV Scheme requirements.

  • Deliver high-quality installations that meet or exceed customer expectations.

  • Continuously improve our services through structured internal reviews, lessons-learned activities, and corrective actions where necessary.

  • Allocate appropriate resources to support quality, compliance, and customer satisfaction.

  • Publish this policy on our company website to promote transparency and accountability.

This Quality Policy is reviewed annually as part of our commitment to continuous improvement.

Quality Control Procedures

1. Monitoring and Measuring of Services

  • Each Solar PV installation is subject to a structured Installation Checklist that ensures all SEAI standards are met at every stage.

  • Site Supervisors and Project Managers conduct spot-checks during and after installations.

  • Customer feedback is actively sought after project completion and reviewed monthly.

2. Inspection Process

  • Internal inspections are carried out on at least 10% of completed installations monthly.

  • All inspection results are documented and retained for SEAI audit purposes.

  • Any installations identified as non-conforming are subject to corrective actions immediately.

3. Internal Audit

  • Eccles Electrical Ltd conducts a full internal quality audit every six months.

  • Audits cover compliance with SEAI standards, customer feedback, non-conformities, and corrective actions.

  • Audit findings are reviewed by Senior Management and actions assigned.

4. Handling Non-Conformities

  • All non-conformities are recorded in a Non-Conformance Log.

  • Root Cause Analysis (RCA) is undertaken for each incident.

  • Corrective actions are planned, implemented, and reviewed to ensure effectiveness.

5. Lessons Learned Approach

  • All non-conformities and incidents are discussed in quarterly Lessons Learned Meetings.

  • Trends are identified, and systemic improvements are implemented.

  • Key lessons learned are shared with all installation teams to prevent recurrence.

6. Senior Management Review

  • Senior Management reviews quality performance, customer satisfaction data, audit results, and lessons learned every quarter.

  • Strategic decisions are made to adjust procedures, training, or resourcing based on review outcomes.

  • A summary of improvements and adjustments is documented and made available to staff.

Document Control

  • This Quality Policy and Procedure will be reviewed annually or following any significant non-conformity or change in SEAI Scheme requirements.

  • Next scheduled review date: 28/04/2026.

Signed:
Johnny Eccles
Position: Managing Director, Eccles Electrical Ltd
Date: 28/04/2025